Everyone's wall is five stars, so nobody trusts one. Ask every job you finish, publish what comes back, and earn the one badge a competitor can't fake.
Included on every plan · No third-party account · Switch it off any time
How it works
It all hangs off a job you've already marked complete. Nothing to import, no widget to paste, no directory for anyone to join.
Finish the job
Mark it complete on your dispatch board, like you already do.
Ask in one tap
Send a single-use link with your logo — or switch on automatic asking and it goes out after every job.
They review in 20 seconds
Tap a star, type a sentence. No account, no password, no app.
It's on your website
Straight onto your reviews wall, with your reply box ready.
What your customer sees
Businesses rarely lack reviews because customers were unhappy — it's because leaving one meant signing up somewhere. This is the whole thing. Tap the stars.
Summit Plumbing
How did we do, Jordan?
Drain cleaning · 12 March
Try it
The trade
This is the part to think hardest about, so it's here and not in a footnote. To earn the badge you switch off three things — and after that EagleHQ's server refuses them, not just the screen.
You give up
You keep
Not for you? Moderating is the default and perfectly legal — you just don't show the badge.
What your customers see when they tap itThe one you're worried about
Every owner asks what happens when they get a stinker. Here's the same two-star, deleted versus answered.
Emily S.
3 weeks ago · Verified customer
Job got done in the end but nobody told me the engineer was running two hours late. I took the morning off work for nothing.
Summit Plumbing replied
You're right and I'm sorry — that was our fault, not the engineer's. We text an arrival window the morning of every job now, and we've refunded your call-out. Thank you for telling us.
What a stranger reads here: a business that owns a mistake, fixes the cause and refunds without being chased. That is a stronger advert than the five-star above it, and it only exists because the review does.
And the math: volume beats deleting
Before
4.8
One 1-star arrives
After
4.6
At 20 reviews the same bad one costs you 0.2. Volume is the defence against a bad day, and asking every finished job is how you get volume — which is the same button that earns you the badge.
What you earn
Nobody hands these out and nobody can be talked into one. Your published reviews are counted and averaged; the highest tier you clear is the one your site shows.
Verified Reviews
Your first published review
The moment you have one review and all three switches set.
Top Rated
10 reviews · 4.5 average
Reachable in a few weeks of asking every finished job.
Award of Excellence
50 reviews · 4.7 average
A year of consistent work, and it looks like it.
Your badge also shows the date your unfiltered run began and links to your public record on eaglehq.us. Switch moderation on — even for an afternoon — and that date starts again from zero.
Where to find it
Nothing to install. If you have an EagleHQ site, it's there now.
Marketing › Reviews
Reviews
Reply, pin, publish, and add one a customer gave you by phone.
Follow-ups
Low ratings that need a call back, first in line.
Ask for reviews
Every finished job, one button each — plus automatic asking.
Insights
How many you asked, how many answered, per technician.
Match to jobs
Tie your Google reviews to the job they were about.
What visitors see
Layout, heading and filters, with a live preview.
Public record
Your record as customers read it, and whether it's published.
Rules & the law
What US review law asks of you, in plain English.
Settings › Reviews
The three switches and the badge
Where you turn unfiltered reviews on and see exactly what it would earn you — and cost you. Only the account owner can change it.
Owner questions
It publishes, and you get told. Reply to it — calmly, owning what's yours — and it becomes proof of how you handle problems. If it's fake, defamatory, or meant for another business, report it to us and we'll rule on it under our Review Integrity Policy.
No. Moderating your reviews is the default, it's legal, and most businesses do it. You keep every tool — you just don't show the badge. What you can't do is both, which is the only reason the badge means anything to the person reading it.
Yes, in one save. The badge comes off the same moment, and the change shows on your public record. If you switch back later, your “unfiltered since” date starts again from that day.
Only if you switch it on. You choose how long after a job it waits — two hours up to a week — and you can hold the request for any job in the meantime. Otherwise nothing sends until you press Ask.
Keep them where they are. Match to jobs lets you tie each Google review to the job it was about, so your per-technician numbers stay honest. Reviews collected through EagleHQ are the ones that count towards your badge and tiers.
No. The review system, the request links and the badge are included on every EagleHQ plan.
Every EagleHQ plan includes the review system, the request links and the badge. Already on EagleHQ? It's under Marketing › Reviews.
Included on every planNo third-party accountSwitch it off any time
